SHIPPING & RETURNS
SHIPPING
Local Pick Up - Auckland
- Available from our store - 394 Remuera Road.
New Zealand
- Shipping in New Zealand is $10 flat rate.
- Orders will be shipped by CourierPost, Castle Parcel, NZ Couriers, Post Haste or NZPost.
- Some will be shipped overnight but please allow 2-4 working days.
International
- Australia - Shipping to Australia is $30 flat rate.
- Rest of the World - Please contact us by email toni@renewdesignerrecycle.co.nz in the first instance.
- Orders will be shipped by DHL or NZPost.
- Please allow 3-14 working days for delivery.
- Please note there may be a customs clearance, this could incur additional delays and charges.
- RENEW is not liable for any of the charges incurred.
We will send you a confirmation of your purchase via email, including the invoice number and cost.
Once full payment is received, we will dispatch your order(s).
We will send you a confirmation for your dispatched clothing via email, including the tracking number and shipping details.
RETURNS
Please note the following conditions apply
- Please choose carefully as we do not have to exchange or refund for a change of mind.
- If the item is faulty we will repair, replace or refund if necessary (including shipping) as per the Consumer Guarantees Act.
- If you need to swap sizes or colours please email us first.
- You need to notify toni@renewdesignerrecycle.co.nz within 7 days from the date of purchase in NZ or 14 days if International.
- Items need to be sent via a track-and-trace method. RENEW will take no responsibility for items lost in the returning process.
- The customer has to cover the shipping cost on returning or exchanging items.
- All items must be in the original condition, with all original tags/packaging in place. Please provide the receipt for the returned item.
- Please note: No credits, refunds or exchanges will be made on sale items unless faulty.
Steps when Returning or Exchanging an Item
- Email toni@renewdesignerrecycle.co.nz to notify us that you are returning an item. Please provide us with your order number as a reference.
- Send the item to us via a track-and-trace courier at your own cost and to the following address:
RENEW
394 Remuera Rd,
Remuera,
Auckland 1050
New Zealand
- After RENEW accepts the item, you will be informed of the next step via email.