Local Pick Up - Auckland

  • Available from our store - 394 Remuera Road.

New Zealand

  • Shipping in New Zealand is $10 flat rate.
  • Orders will be shipped by CourierPost, Castle Parcel, NZ Couriers, Post Haste or NZPost.
  • Some will be shipped overnight but please allow 2-4 working days.


  • Australia - Shipping to Australia is $30 flat rate.
  • Rest of the World - Please contact us by email in the first instance.
  • Orders will be shipped by DHL or NZPost.
  • Please allow 3-14 working days for delivery.
  • Please note there may be a customs clearance, this could incur additional delays and charges.
  • RENEW is not liable for any of the charges incurred.

We will send you a confirmation of your purchase via email, including the invoice number and cost.

Once full payment is received, we will dispatch your order(s).

We will send you a confirmation for your dispatched clothing via email, including the tracking number and shipping details.


Please note the following conditions apply

  • Please choose carefully as we do not have to exchange or refund for a change of mind.
  • If the item is faulty we will repair, replace or refund if necessary (including shipping) as per the Consumer Guarantees Act.
  • If you need to swap sizes or colours please email us first.
  • You need to notify within 7 days from the date of purchase in NZ or 14 days if International.
  • Items need to be sent via a track-and-trace method. RENEW will take no responsibility for items lost in the returning process.
  • The customer has to cover the shipping cost on returning or exchanging items.
  • All items must be in the original condition, with all original tags/packaging in place. Please provide the receipt for the returned item.
  • Please note: No credits, refunds or exchanges will be made on sale items unless faulty.

Steps when Returning or Exchanging an Item

  • Email to notify us that you are returning an item. Please provide us with your order number as a reference.
  • Send the item to us via a track-and-trace courier at your own cost and to the following address:
394 Remuera Rd,
Auckland 1050
New Zealand
  • After RENEW accepts the item, you will be informed of the next step via email.